Forest Hill Online Flower Delivery Terms & Conditions

Terms and Conditions for Forest Hill Flowers' Online Flower Delivery

Introduction

Welcome to Forest Hill Flowers – your local expert for online flower delivery in Forest Hill and the surrounding areas. Please read these Terms and Conditions carefully before placing an order with us. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. These terms are designed to ensure a transparent, reliable, and enjoyable shopping experience for all our customers across Forest Hill and neighbouring communities.

Eligibility to Use Our Services

Customers must be at least 18 years old and possess a valid debit or credit card to place an order with Forest Hill Flowers. By using our website, you confirm that you meet these requirements. If we suspect any misuse or fraudulent activity, we reserve the right to refuse service, cancel orders, or restrict access to our services at our discretion.

Order Process

Placing an order with Forest Hill Flowers is straightforward and user-friendly, optimised for online flower delivery in Forest Hill. To ensure accuracy and timely delivery, please follow these steps:

Browse our selection of floral arrangements and add your chosen products to the online basket.
Proceed to checkout, entering all required delivery information, including the recipient’s name, address, telephone number, and any delivery instructions.
Select your preferred delivery date and any specific timing or special requests (subject to availability).
Review your order details before submitting your order. Ensure that all information is correct; we are not liable for delivery issues arising from incorrect information provided by you.
Complete your order by making a payment using one of our accepted payment methods (see below).

Once your order is placed, you will receive an order confirmation email detailing the products ordered, delivery address, and expected delivery time. If you do not receive an email confirmation within two hours of your purchase, please check your spam or junk folders. If it is still not received, please reach out to us via our website’s contact form for assistance.

Product Availability and Substitution

While we strive to keep our inventory up to date and fulfil every order exactly as pictured on our website, the nature of fresh flowers means that certain varieties or colours may be unavailable at times. In case a specific flower or arrangement is unavailable, we reserve the right to substitute it with a product of equal or greater value and similar style and colour so that the overall aesthetic is maintained. We aim to notify you in advance should a major substitution be required. If you would prefer not to have substitutions, please indicate this when ordering, though it may affect the fulfilment of your order.

Delivery Information

Forest Hill Flowers provides delivery services across Forest Hill and adjacent areas, striving to meet your chosen delivery date. While we make every effort to deliver timely, circumstances outside of our control (such as extreme weather or road closures) may occasionally cause delays. We cannot be held liable for such circumstances, but we will always try to communicate any significant delays as soon as possible.

It is your responsibility to ensure that the recipient is available to accept the delivery at the specified address and on the selected date. If no one is present at the address at the time of delivery, our driver may:

Leave the flowers in a safe location on the property (e.g., porch, reception, or with a neighbour),
Or return the flowers to our store for redelivery at an additional cost (subject to availability).

For specific delivery requests, such as office addresses, hospitals, or hotels, please provide as much detailed information as possible to facilitate successful delivery. We do not accept liability if delivery is unsuccessful due to incomplete or inaccurate address details provided by you.

Payments

All prices listed on our website are in Pounds Sterling (£) and include VAT where applicable, unless otherwise stated. We accept major debit and credit cards, as well as other payment methods as presented at checkout. Payments are processed securely at the time of ordering. We do not accept cash on delivery or payment by cheque for online orders.

Your order will only be processed for delivery once full payment is received. If there is an issue with your payment, your order may be delayed or cancelled. Any payment disputes are handled in accordance with UK consumer law and our own dispute resolution processes.

Order Amendments and Cancellations

We understand that circumstances change and you may need to amend or cancel your order. If you wish to change or cancel your order, you must notify us as soon as possible. Please note the following policies:

Cancellations: Orders can be cancelled up to 24 hours before the scheduled delivery date. If you cancel your order within this period, you will receive a full refund via your original payment method. If a cancellation request is received less than 24 hours before the scheduled delivery, we reserve the right to charge in full for the order due to the perishable nature of our products and the preparation work already completed.
Amendments: We will do our best to accommodate changes to your order if notified at least 24 hours before delivery. Requested amendments received less than 24 hours before delivery cannot be guaranteed and may incur additional fees. No amendment can be made to orders that have already been dispatched.

Refunds for cancelled orders (where applicable) will be processed within 5-7 business days. Please note that your card issuer may take additional time for the funds to show in your account.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers and floral arrangements, we are unable to accept returns for unwanted items. However, customer satisfaction is of utmost importance to us. If you are unsatisfied with the quality or condition of your delivery, please notify us within 24 hours of receipt, providing photographs and a detailed explanation of the issue. We will investigate your complaint and, where appropriate, offer a replacement, refund, or other form of compensation at our discretion.

All complaints and refund requests will be handled in accordance with your statutory rights as a consumer in the United Kingdom. Nothing in these terms affects your statutory rights.

Pricing and Promotions

We reserve the right to change prices and discontinue promotional offers at any time. All prices are correct at the time of order placement. If a pricing error is identified after your order is placed, we will contact you to offer the correct price or a full refund if you prefer not to proceed at the updated price.

Liability

Forest Hill Flowers will not be liable for:

Late or failed delivery due to incorrect or incomplete delivery details provided by you.
Delayed deliveries due to events outside our reasonable control, including but not limited to, natural disasters, adverse weather conditions, traffic delays, or strikes.
Loss or damage to products once delivered in accordance with your instructions (e.g., if left in a safe place or with a neighbour).
Allergic reactions caused by delivered flowers; customers are advised to check product details and make us aware of any relevant allergies.

Our liability to you in respect of any order shall not exceed the total price paid for that order. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be unlawful to exclude or restrict liability.

Intellectual Property

All content included on our website, such as images, logos, text, and product designs, remains the property of Forest Hill Flowers or its licensors. You may not reproduce, copy, or use any part of our website without express written permission.

Privacy and Data Protection

Your privacy is important to us. We collect and process your personal information in line with applicable UK data protection laws. Any information provided during the order process is used solely for order fulfilment, customer service, and as otherwise permitted by law. We do not sell or share your data with unrelated third parties for marketing purposes.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in relation to these terms or your order will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without notice. Any updates will take effect immediately when posted on our website. It is your responsibility to review these terms regularly to remain informed of any changes. Your continued use of our website and services after terms are updated constitutes acceptance of those changes.

Applicability of Terms

These Terms and Conditions apply to all orders placed online for flower delivery across Forest Hill and the surrounding areas. If you have questions regarding these terms or require further guidance, please get in touch with us via our website’s contact form, and we will be happy to assist you.

Thank you for choosing Forest Hill Flowers for your online flower delivery needs in Forest Hill and beyond.