Our Fresh Flowers Guarantee: Returns & Complaints
Our Commitment to Fresh Flowers in Forest Hill
At Forest Hill Flowers, we pride ourselves on being a trusted local florist serving both households and businesses in Forest Hill and the surrounding areas. Our priority is delivering fresh, beautiful floral arrangements every time. We stand behind our Fresh Flowers Guarantee, ensuring that every bouquet or arrangement you receive arrives at its peak and brings joy for days to come.
Damaged-on-Arrival Policy
We carefully handcraft and pack each order, but on rare occasions, flowers can become damaged during transport. If your flowers arrive with noticeable damage, wilted blooms, or other concerns, please notify us within 24 hours of delivery. This allows us to swiftly address the issue and uphold our standard of quality.
So we can resolve the situation effectively, please provide a photo of the damaged arrangement and a brief description when you report your concern. Our local team will review your case as a priority to ensure you’re taken care of without delay.
Freshness Window Guarantee
Forest Hill Flowers is proud to guarantee the freshness of every delivery. Our flowers should remain vibrant and fresh for a minimum of five days from the day of receipt, provided they are cared for according to our simple care instructions. Should you notice premature wilting or any quality issues within this window, please bring it to our attention as soon as possible. Your satisfaction is our highest concern, and we’ll work quickly to resolve any such situation.
Refunds & Replacement Options
When your floral delivery doesn’t meet expectations—due to freshness, damage, or other concerns—we offer easy options to make things right. Depending on the circumstances, you may choose between:
- A replacement arrangement, delivered as soon as possible to your address in Forest Hill or nearby
- A refund processed via your original payment method
We want you to order from Forest Hill Flowers again with confidence, knowing that we stand behind every petal we send.
Complaints Process
Your experience matters deeply to us. If you have a complaint—whether regarding product quality, delivery, or customer service—please contact our team as soon as possible. Share your order details and the nature of your concern so we can thoroughly investigate and respond with a solution.
We treat every complaint with care, aiming to resolve issues promptly and to your satisfaction. Our goal is to make every interaction with Forest Hill Flowers positive and memorable.
Why Choose a Trusted Local Florist?
As your dedicated Forest Hill florist, we value the connection we have with local customers. Every arrangement is prepared fresh to order and delivered by hand in your neighbourhood. Our commitment to quality, reliability, and customer service sets us apart, and our returns and refunds policy reflects this dedication.
Thank you for choosing Forest Hill Flowers for your special moments and everyday occasions. We look forward to delighting you with the freshest flowers and first-class service, every time.
